Customer Satisfaction Survey - Treasures by Mann

Customer Satisfaction Survey


How did you first become aware of Treasures by Mann?


What factor(s) were most important in your selection of Treasures by Mann?
	Company Reputation & Experience Quality of Ornaments Offered Uniqueness of Ornament Designs Offered Value for the Money Friendly & Personalized Service Provided Recommendation Prior Experience with Treasures by Mann Other - (please describe)

How would you rate the Quality and Design of our Merchandise on an Overall basis?
	Excellent	Very Good	Good	Fair	Poor

How would you rate our Overall Level of Service (i.e., ordering, shipping, etc)?
	Excellent	Very Good	Good	Fair	Poor

Were there any aspects of our service with which you were dissatisfied?
	Ease of Website Use			OK	Needs Improvement
	Online Ordering Process			OK	Needs Improvement
	Mail/FAX/Phone Ordering Process			OK	Needs Improvement
	Order Receipt/Shipment Notification			OK	Needs Improvement
	Damage-Free Order Shipment			OK	Needs Improvement
	Timely Order Delivery			OK	Needs Improvement
	Refund & Exchange Process			OK	Needs Improvement

In what way, if any, could we have better served your needs?
	Comments here

What additional merchandise or services, if any, would you like to have us offer in the future?
	Comments here

Based on your overall experience, would you:
	Consider Treasures by Mann for future orders?				Yes No
	Recommend Treasures by Mann to another party?				Yes No

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